• Patient Registration Interviewer- Physician Practice - 401034 - FT

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  • Overview

    According to specified procedures, arranges for the efficient and orderly registration of all patients; insures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.


    • Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
    • Maintains required core competencies.
    • Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
    • Answer practice phones and schedules patient appointments.
    • Accurately registers arriving patients for appointments and accurately gathers all necessary information.
    • Accurately scans/receives all required documents into patient’s account.
    • Faxes notifications to insurance companies that require it.
    • Pre-register via phone calls.
    • Assure prompt patient services with professional kind attitude.
    • Request medical records for new/referred patient.
    • Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
    • Update patient information on a regular basis to include; address phone number and insurance information.
    • Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
    • Collects patient’s co-payments and outstanding balances at the time of service and posts to account and daily log.
    • Balances designated cash drawer at end of shift.
    • Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
    • Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
    • Prepares charts for patient visit according to protocols.


    • High School diploma or equivalent. 
    • Current American Heart – HeartSaver or Basic Life Support (BLS) card.
    • Clerical training that includes: typing, 10 key calculator, and computer knowledge. 
    • Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.). 
    • Medical Office experience preferred. 
    • Bilingual preferred.


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